Description
The Printer is not responding.
Common causes
A. Printer is off, offline, or out of paper.
B. ECP Printer Port
ECP can not be supported by Business Rules
EPP, SPP, Standard, Bi-Directional are
all supported, pretty much all
except ECP.
C. EMF Data Format.
D. Lost Port Capture.
E. Another Program has the Printer open.
i.e. MS Word, Another ACS Session, etc...
F. Printer Buffer is Overflowing
G. Another computer on the network has the
Printer locked. (only seen this once)
Common solutions
A. Fix Printer
B. Change ECP Port mode to one supported
C. Spool Data Format should be set to RAW.
D. ReCapture your printer port.
E. Close the other program and click Retry
F. Click Start>Settings>Control Panel>Printers
Right Click on the Printer in question.
Click on Properties.
Click on the Details tab.
Click on the Spool Settings button.
Click the radio button next to
Spool print jobs so program finishes
printing faster
Click the radio button next to
Start printing after first page is
spooled
Make sure Spool Data Format is set to RAW
Click OK>OK>X
G. Reboot the printer server (computer directly
attched to the printer)
Notes
See your ACS Core Manual about Printer Setup.F. If this is incorrect, find correct settings
and update this file.